7-Day Money-Back Guarantee

We stand behind ClarityTV. Every ClarityTV plan is a one-time payment protected by a full 7-day money-back guarantee. If ClarityTV isn’t the right fit for your household — for any reason — request a refund within 7 days of your payment and we will return every dollar. Nothing renews automatically, so there is nothing extra to cancel.

Who’s eligible

• The guarantee applies to your first paid plan with ClarityTV.
• Requests must be submitted within 7 days of the initial purchase date shown on your receipt.
• The guarantee applies to standard consumer plans (1, 3, 6, 12 and 24 months) — every one is a one-time payment with no auto-renewal.
• Renewals, upgrades and reactivations after the guarantee period has ended are not eligible for a refund. Because every payment is one-time, there is nothing further to cancel — your plan simply ends on its expiry date.

How to request a refund

Email support@claritytv.ca from the address on your account with the subject line “Refund request” and include:

• Your order number or the date you purchased;
• The email address on the account;
• A short note about what didn’t work for you — this is optional but helps us improve.

Our team responds within one business day and, for eligible requests, issues the refund immediately after confirming your details.

Processing time

Refunds are returned to the original payment method. Once we issue the refund you should see the credit on your statement within:

• 1–3 business days for credit and debit cards;
• 1–2 business days for Interac e-Transfer;
• Up to 10 business days for certain international payment providers.

We do not charge any processing fee. If your refund hasn’t appeared after 10 business days, contact us and we’ll investigate with the payment provider on your behalf.

Exceptions

The guarantee is intended for genuine trial use of the Service. Refunds may be declined in the following cases:

• Accounts terminated for violation of our Terms of Service;
• Fraudulent or chargeback-abuse attempts;
• Repeated refund requests from the same customer or household after previous refunds have been issued.

Cancelling without a refund

Because every ClarityTV plan is a one-time payment, there is nothing to cancel — your access simply ends on the expiry date printed on your receipt and no further charge is triggered. Outside the 7-day window you are not entitled to a refund for the unused portion of your plan, but you can enjoy full access through the end of the term you paid for.

Questions

We want you to be genuinely happy with ClarityTV. If anything is not working the way it should, please talk to us before you request a refund — nine times out of ten our support team can fix it in a few minutes. Reach us 24/7 via the contact page or on WhatsApp.